Process Mapping & Automation
So your fancy new software tool didn't fix the friction between your sales team and the operations team?
We help you map and document your processes, find impactful improvement areas, and discover candidates for digitalization and automation!
Service Reporting
Are your customers struggling to make sense of your advanced reports made 'by engineers for engineers'?
We help you find and present data through KPIs that give meaning and value to your customers, and enable them to make decisions!
Service Catalog Development
Are your service descriptions too complicated for your customers and even your sales team?
We help you bridge the gap between sales and operations by developing a Service Catalog which appeals to customers, sales and operations teams!
Testimonials
What clients say
Gunnar Weld
Back in 2016 Tommy was given the mandate to develop a new Service Catalogue for the company - a major transformational project for the organization. Tommy had a strong and clear vision for the Service Catalogue, and changed the way the organization now thinks about services. We have gone from tailored customer contracts to a standardized Service Catalogue saving sales and presales hundreds of hours of work yearly on tenders and bid management, which has both increased scalability and customer satisfaction.
I am the ProcessPro
Professional experience
Extensive experience running continual improvement programmes, leading process teams and internal auditing for ISO 9001, 14001 and 27001, means I understand management systems, deviations, risk mitigation, governance and compliance. Drawing from years of work in structured process management, I also have over 5 years of experience establishing and running successful international outsourcing functions and capacities in Moldova. As such, I understand the complexity of security, culture and communications in such operations. Find out more on LinkedIn.
Certifications
ITIL Intermediate Certificates in IT (CSI + RCV + SOA + OSA
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ITIL Foundation Certificate in IT Service Management (V2 + V3)
Certified ISO/IEC 20000 Practitioner
Certified SDI Service Desk Manager
EU General Data Protection Regulation (GDPR) Foundation Certificate
PRINCE2 Foundation Certificate in Project Management
Contact me
Contact me using info below,
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Contact Info
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